Frequently Asked Questions
Charli Bird does not accept refunds for change of mind.
In the rare event that an item is faulty, please contact us and we will happily organise a refund or replacement.
Please email us, specifying the fault and when the item was purchased. The item should be returned with all packaging, securely wrapped and include the original delivery slip.
Delivery Within Australia
All orders are shipped free of charge and are posted through Australia Post. We will notify you via email when your item has been dispatched.
Items are dispatched within 3-5 business days after receipt of payment.
For international delivery, please contact us and we will quote the delivery fee. Please note that international postal charges do not include any taxes and duties that may be applied by customs in the country where the order is being delivered. The responsibility for any customs duties, foreign taxes or other fees that may be imposed, will remain the responsibility of the customer.
We accept Visa, Mastercard and Paypal.
All prices are shown in Australian dollars and include GST.
All our items come in their own individual white Charli Bird organza bag.
Please indicate at checkout if you require the item to be gift wrapped and we will wrap it in white paper and ribbon, all ready for the lucky recipient!
To prolong the life of your Charli Bird piece, please do not wear whilst swimming or showering. Apply makeup, hairspray and perfumes before putting on your jewellery as the chemicals may damage the finish of the metal and stones.
Please be aware that although we photograph and endeavour to display our products as close to the actual colour as possible, variations in computer screens may account for slight variations.
Our handmade Charli Bird bracelets are designed as “one size fits most”.
Most bracelets are made with 10mm beads and when laid out straight they measure approximately 19cms. Sometimes there can be a slight variation in the size of the beads that can equate to a slight variation in the size of the bracelet.
The girls bracelets generally come in 1 size and measures approx 17cms.
This is generally suitable for ages 6-11 years.
For ages 12 years plus we suggest an adult bracelet.
Please note that these sizes and age ranges are approximate only.