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Frequently Asked Questions
Please read our FAQ’s before sending us a message.
The answer to your question may be a quick click away!
If you would like to get in touch with us, please email us at firstname.lastname@example.org or via the online form on the CONTACT US page.
Our mailing address is:
PO Box 317
THERE IS NO REFUND OR EXCHANGE ON ITEMS PURCHASED DEC 27-28TH WITH PROMO CODE SALE40
Change of Mind
We hope that you love your Charli Bird purchase.
Here at Charli Bird we try to make your shopping experience as easy as possible, however we realise that shopping online can sometimes be a little tricky so in the event that you change your mind or it doesn’t fit quite right, we will happily provide a refund or exchange.
For full priced items, the item must be returned within 14 days of receipt.
For sale items, the item must be returned within 7 days of receipt.
The exception to this is any item marked as FINAL SALE. This is a final sale and there are no refunds or exchanges on these items.
To request a refund or exchange, please contact us as soon as possible at email@example.com with your order number and purchase date.
Shipping costs for refunds for change of mind or size are at the expense of the customer and we suggest sending with a tracking number as we can not be held responsible for any items lost in transit.
Due to health regulations, earrings can not be returned (unless faulty).
Items must be returned in their original condition with tags attached and in their original packaging.
If an item is faulty, please contact us at firstname.lastname@example.org, providing us with a photograph of the faulty item, specifying the fault, the order number and when the item was purchased. We will then happily organise a refund or replacement.
If the item is sold out and a replacement is unavailable, we will offer a full refund via your original payment method.
If for any reason, the item you have ordered is not available or is out of stock, we will contact you and offer you a replacement or issue a refund via your original payment method.
If you require any further clarification, please contact us at email@example.com
Delivery Within Australia
ALL ORDERS PLACED ON 30TH DEC THRU TO 6TH JAN WILL BE DISPATCHED AFTER 7TH JAN 2020.
All Australian orders are shipped free of charge and are posted through Australia Post. We will notify you via email when your item has been dispatched. Large items such as ponchos and kaftans will be shipped with a tracking number. Small items will be sent via Australia Post, Priority Regular Post (no tracking).
Orders are dispatched within 1-2 business days after receipt of payment.
We also offer Express Post as an option for a flat rate of $11. This option can be selected during the checkout process.
We offer international delivery to Canada, New Zealand, United States and United Kingdom for a flat fee of $30AUD via Australia Post.
When entering your shipping address details at checkout, select the country you wish to ship to and the postage amount will be added to your total.
Delivery times vary from country to country but generally items will be delivered in 6-10 business days after dispatch.
Please note that international postal charges do not include any taxes and duties that may be applied by customs in the country where the order is being delivered. The responsibility for any customs duties, foreign taxes or other fees that may be imposed, will remain the responsibility of the customer. We are unable to mark international orders as a gift in order to bypass or reduce any customs fees.
If your country is not listed, please contact us via firstname.lastname@example.org to obtain a shipping quote.
We accept Visa, Mastercard and Paypal.
All prices are shown in Australian dollars.
Please indicate in the ‘Notes’ box at checkout if you require the item to be gift wrapped.
For gift wrapping, silk scarves are popped into a glossy white Charli Bird gift bag.
All jewellery from the ‘Forever Loved’ range comes in a small black paper gift bag.
All other items will be wrapped in white gloss paper and ribbon.
A selection of gift tags and cards are available for purchase in the ‘Gift Tags & Cards’ section.
And don’t forget, we can wrap and send the item direct! Just tell us what to write on the card, enter the recipient’s details in the Shipping section and we’ll send it directly to them. And of course we’ll ensure there are no prices on the item and there is no receipt!
To prolong the life of your Charli Bird jewellery, please do not wear whilst swimming or showering. Apply makeup, hairspray and perfumes before putting on your jewellery as the chemicals may damage the finish of the metal and stones.
Please follow the care instruction labels on the ponchos, scarves and clothing.
We endeavour to photograph and display our products as close to the actual colour as possible but please note that differences in computer screens may account for slight colour variations.
Our Charli Bird ponchos and tops are ‘one size fits most’.
Lula Life and Lula Soul clothing comes in sizes S – XXL. Please refer to the size guides for assistance.
Eb&Ive and Haven are ‘one size’.
Coupons or discount vouchers can not be used on sale items unless otherwise stated.
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